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The White Paper – April 2018

By Ellie Stevenson

There’s been a lot of talk about the market easing and our headline sales are down two per cent year on year across Australia and New Zealand – but we still sold more than $3.67 billion worth of property in April 2018. Overall listings numbers are up but the buyer pool is shallower than what is has been like in in recent months.

This month our family got bigger and we welcomed a lot of new members to our group. I wanted to pay a special welcome to the nine new Austar Group offices who joined us in West Auckland. This is an area we haven’t had a strong presence in to date and to find a team with it’s leaders values so closely aligned to ours makes for a perfect match.

It’s great to see that we sent more than 9600  surveys in the month of April to our buyers and sellers. We sent 500 more surveys than any month previously, which is a result of dual agent surveys being launched. NPS is staying strong at 85, vendor NPS is still incredibly high at 90. We want to encourage every one of our agents to seek feedback from every customer and not only from their promoters. By shifting the focus to more surveys sent and completed by our customers, we hope to ensure that every agent’s score has integrity and is a reflection of each customer’s transaction. NPS is a key measure to predict business and market share growth by measuring how many of your customers will go on to refer and recommend you to others. I encourage you all to take an active part in this vital program.

By Dan White – The White Paper April 2018

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